Policy · NIGHTDOZE
Shipping Policy
THE SHORT VERSION
✓ Free shipping on every US order — no minimum.
✓ Ships within 1–2 business days; arrives in 8–15 business days, tracked the whole way.
✓ No delivery within 30 days? A free replacement ships immediately — or a full refund if you'd rather not wait.
✓ Typed the wrong address? Tell us within 12 hours — or we'll still reship once for free.
1. Where we ship
We currently ship to all 50 US states, APO/FPO addresses and US territories. We do not ship internationally yet — join our email list and we'll tell you the moment that changes.
2. Shipping cost
Shipping is free on every order, with no minimum. The price you see at checkout is the price you pay — no surprise fees, no customs charges for US deliveries.
3. Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed on weekends begin processing the next business day. During launch promotions or holiday peaks, processing can take up to 3 business days — if that happens, we'll tell you by email rather than leave you guessing.
4. Delivery time
Standard delivery takes 8–15 business days after processing. We ship directly from our international fulfillment center — it's how we keep every order free-shipping without cutting corners on the product itself. Delivery estimates are exactly that — estimates — but the 30-day promise below is not.
5. Tracking
You'll receive a shipping confirmation email with a tracking number within 2–5 business days of ordering. Tracking can take 2–3 days to show its first scan while your package moves through the export hub — that's normal, not a lost package. You can check status any time via the link in your email, or write to us and we'll check for you.
6. Multi-box orders may arrive separately
If you order the 90-Night Supply or the His & Hers Bundle, your boxes may occasionally ship in separate packages a few days apart. You'll never pay extra for this, and every package has its own tracking. If one box arrives and the other seems stuck, tell us — we'll chase it.
7. Our 30-day delivery promise
If your order hasn't been delivered within 30 calendar days of your order date, contact us and we'll ship a free replacement immediately — no forms, no "carrier investigation" waiting period, no debate. If you'd rather not wait for a replacement, tell us and we'll refund you 100% instead. And if the original package turns up after we've replaced or refunded it, it's yours to keep — we'll never ask for money back.
8. Wrong or incomplete address
Please double-check your address at checkout. If you spot a mistake, email us within 12 hours and we'll correct it before the order ships. If a package comes back to us because of an address error, we'll reship it to the corrected address free of charge — once per order. After the first free reshipment, we may ask you to cover the reshipping cost.
9. Lost, stolen or damaged in transit
If tracking says "delivered" but nothing arrived, check with household members and neighbors, then contact us within 7 days — we'll work it out with you, including a replacement where appropriate. If your order arrives damaged, send us a photo within 7 days of delivery and we'll ship a free replacement. You never need to mail anything back.
10. Contact
support@nightdoze.com — we answer within 24 hours, 7 days a week. Include your order number (it's in your confirmation email) and we'll take it from there.