Policy · NIGHTDOZE
Refund Policy — The 30-Night Sleep Guarantee
THE SHORT VERSION
✓ Try NIGHTDOZE for 30 nights. Not for you? Money back — and you keep the box. (Bundles: covered up to one box's value; delivery problems always 100%.)
✓ No return shipping, no restocking fee, no forms. One email is the entire process.
✓ Damaged, wrong or missing items: photo → free replacement or refund within 24–48 hours.
✓ Refunds hit your original payment method within 5–10 business days, usually faster on PayPal.
1. The 30-Night Sleep Guarantee
We believe you can't judge a night routine in one night — so we give you thirty. If you're not happy with NIGHTDOZE for any reason within 30 days of delivery, email us and we'll refund 100% of your product price. Because our strips are a single-use personal care product, we don't ask you to return anything — keep the box, gift it, or recycle it.
2. How to claim (the whole process)
Email support@nightdoze.com with your order number and a sentence about what didn't work — that feedback genuinely shapes the product. That's it. No return label, no photos of unused strips, no phone tree. We approve guarantee claims within 24–48 hours.
3. Refund timing
Once approved, refunds are issued to your original payment method immediately. Banks and card issuers typically post the funds within 5–10 business days; PayPal refunds usually appear within 48 hours. If nothing has arrived after 10 business days, contact us and we'll send you the refund confirmation to take to your bank.
4. Damaged, defective, wrong or missing items
If anything arrives damaged, defective, incorrect, or short of what you ordered, email us a photo within 7 days of delivery. We'll ship a free replacement or refund the affected items — your choice — within 24–48 hours. No returns needed here either.
5. Order cancellations
Changed your mind? Email us within 12 hours of placing your order and we'll cancel and refund it in full, no questions asked. After 12 hours your order may already be processing and can't be intercepted — but you're still fully covered by the 30-Night Guarantee once it arrives.
6. Bundles and multi-box orders
You only need one box to know if NIGHTDOZE is for you — so for multi-box orders (90-Night Supply, His & Hers Bundle), the change-of-mind guarantee covers the value of one 30-night box ($27.95), and you still keep everything. Delivery problems, damage, defects and wrong items are always refunded or replaced at 100% of their value, whatever the size of your order — those protections have no cap. For partial issues (one box of a bundle arrives damaged), we refund or replace just the affected part and you keep the rest.
7. Fair use
The 30-Night Guarantee exists so first-time customers can try NIGHTDOZE risk-free. It can be used once per customer and household. Repeat purchases are covered for damage, defects and delivery problems, but not for change-of-mind refunds. We reserve the right to decline claims that are fraudulent or abusive — this protects the guarantee for everyone else.
8. A word about chargebacks
Talk to us first — we resolve almost everything within 48 hours, which is faster than any bank dispute. Chargebacks filed without contacting us slow your refund down rather than speeding it up.
9. Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law. Where the law gives you more than we do, the law wins.
10. Contact
support@nightdoze.com — replies within 24 hours, every day.